REFUND POLICY

Returns

We apply a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at contact@kneckesetcompagnie.fr.
Returns must be sent to the following address:

Kneckes & Compagnie
5 rue de l’Ischert
67230 Diebolsheim
France

If your return is accepted, return shipping costs are at your expense. Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, you can always contact us at contact@kneckesetcompagnie.fr.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Custom-made or personalized products,

• Products made to order,

• Perishable goods (such as food, flowers, or plants),

• Personal care items (such as beauty products),

• Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

If you have any questions or concerns about a specific item, please contact us before placing your order.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item separately.

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14-Day Cooling-Off Period (European Union)

Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be unused, in its original condition, with tags, and in its original packaging. Proof of purchase is required.

⚠️ Please note that, in accordance with Article L221-28 of the French Consumer Code, this right does not apply to personalized or custom-made products.

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Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@kneckesetcompagnie.fr.